Refund policy
Return and Refund Policy
1. Overview
We want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help. You have the right to cancel your purchase and return your items within 14 days from the day you receive the physical goods, without giving any reason.
We want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help. You have the right to cancel your purchase and return your items within 14 days from the day you receive the physical goods, without giving any reason.
2. Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
3. Non-Returnable Items
Certain types of goods are exempt from being returned, such as:
Certain types of goods are exempt from being returned, such as:
- Perishable goods (like food or flowers).
- Custom or personalized products.
- Sealed goods that are unsealed after delivery (e.g., hygiene products, cosmetics, or software).
4. How to Exercise Your Right of Withdrawal
To exercise your right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., an e-mail or the official cancellation form).
To exercise your right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., an e-mail or the official cancellation form).
- Contact us at: [Sett inn e-postadressen din her]
Return Address:
[Sett inn firmanavn]
[Sett inn gateadresse]
[Sett inn postnummer og sted]
[Sett inn land]
[Sett inn firmanavn]
[Sett inn gateadresse]
[Sett inn postnummer og sted]
[Sett inn land]
5. Returning the Goods
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us.
- Please note: Unless we made a mistake with your order, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
6. Refunds
Once we receive and inspect your item, we will process your refund. We will reimburse you using the same means of payment as you used for the initial transaction. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Once we receive and inspect your item, we will process your refund. We will reimburse you using the same means of payment as you used for the initial transaction. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
7. Defect or Damaged Items
If you received a defective or damaged product, please contact us immediately at [Sett inn e-postadressen din her] with pictures and a description of the issue so we can resolve it as quickly as possible.
If you received a defective or damaged product, please contact us immediately at [Sett inn e-postadressen din her] with pictures and a description of the issue so we can resolve it as quickly as possible.